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Terms & Conditions
Ownership
Ownership of goods will belong to the original purchaser only and any communications will only be between Audio Oasis and original purchaser.
1. General
1.1 Audio Oasis Ltd (Registered Company 6774793) provides top quality branded goods. The customer is guaranteed to be supplied in the most efficient manner possible at excellent prices.
1.2 The following terms and conditions apply to all transactions received by Audio Oasis via the telephone, internet, mail and email (although please do not send credit card information via email as it is not secure). The placement of an order through these methods indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference. Terms and conditions do not affect your statutory rights.
2. Description of Goods
2.1 All products sold are of a technical nature and we are sometimes unable to give full specifications of all products. All images, descriptive matter, specifications in our advertisements, relayed by telephone and on the Internet are for the sole purpose of giving an approximate description. Full details of specifications are available from manufacturers’ brochures or their websites.
2.2 Please note that any sale item will not be accepted for refund unless faulty, as the item will be ordered especially for you and subsequently cannot be resold. Terms and conditions do not affect your statutory rights.
3. Product & Pricing Information
3.1 All product specifications, images and other information published in our advertisements and on our website have been made accessible by suppliers, manufacturers and publications (online or otherwise). Audio Oasis cannot guarantee the reliability or accuracy of the information and prices described, published or quoted, please note that these terms and conditions do not affect your statutory rights.
3.2 All prices quoted on our website are quoted without delivery charges. If delivery is not free, delivery will be stated at checkout.
3.3 We advise customers to keep their box and packaging in the event of having to return the product for any reason.
4. Availability
4.1 All products and services are subject to availability and may be withdrawn at any time. If the goods are not supplied as specified within a reasonable period of time, we may offer a similar product or will refund you if the transaction is cancelled. We shall not be liable for any losses, costs, damages, charges, or any expenses caused by any delay in the delivery of the goods if they are delivered in a reasonable period of time.
5. Payment
5.1 Audio Oasis accepts all major credit/debit cards including Visa and Switch, which will be processed by a third party processing company PayPal. You must provide us with your exact billing address and telephone number, which is held with your credit/debit card company. Any incorrect information given will cause delays in your order being processed. If paying by credit card, we can only ship to the billing address. If paying by Paypal, we can only ship to a confirmed address.
5.2 Cheque payments take a minimum of 3 working days from receipt until payment has cleared then goods can be released for dispatch.
6. Errors and Omissions
6.1 In the event a product is listed or quoted at an incorrect price due to an error from our suppliers or publishers or is unavailable, we reserve the right to refuse any orders listed at the incorrect price. If your credit/debit card has been charged and we subsequently cancel your order, we will immediately issue a refund to your credit/debit card.
7. Delivery
7.1 Delivery of all products, which are available in stock, will be completed by Royal Mail recorded delivery or a door-to-door courier service by Parcelforce or DHL.
7.2 We will endeavor to deliver goods within the times stated but goods are subject to availability and sometimes delays are outside our control. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay in the delivery of the goods, if they are delivered within a reasonable period of time.
7.5 Regarding failed deliveries of products which have been returned to us owing to a breach of contract by the consumer; Customers will receive a letter from us, advising that they have 7 days to contact us to rearrange delivery. Failing this, the product will be returned to stock and a refund will be processed less a £10 administration charge.
Acceptance & Risk
8.1 When the goods are delivered to your door you will be responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature.
8.2 From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your risk.
8.3 Any transit shortages and damages should be noted on the delivery consignment note at the time of delivery as this may prejudice your claim.
9. Notification of Claims
9.1 Shortages, damages and incorrect goods should be reported to Audio Oasis within 3 days from receipt, any delay in doing so may prejudice your claim.
10. Product Guarantees
10.1 All products supplied are covered by the terms and conditions of the manufacturers guarantee where stated and are covered by the stipulated guarantee period where stated.
10.2 Guarantees generally specifically exclude faults that occur by accident, neglect and/or misuse.
10.3 Routine maintenance, for example, user interface configuration that are available within the user's remit are not covered under the manufacturers guarantee where provided.
10.4 All products that are found to be working to the manufacturers specifications will be subject to carriage and inspection surcharges. In addition Audio Oasis will charge a £10 flat rate administration fee for processing information.
11. Under Guarantee Repairs
11.1 All goods shipped within the UK that develop faults within 14 days from receipt should be reported to Customer Services by sending an e-mail to us detailing the problem and we will arrange courier collection.
11.2 Items requiring under guarantee repairs after the initial 14 days from receipt should be returned by courier and repaired by an authorised service centre.
11.3 All international orders are shipped on the condition that the customer is responsible for any courier charges necessary to send an item back for repair under warranty.
11.4 Customer services will provide details of your local authorised service centre for items to be returned to.
11.5 We advise all customers that if they are packaging the goods for return; Audio Oasis recommend that the original box and packaging material be used where available. If the goods are packaged in a negligent manner, you will be responsible for the damage that may be sustained during transit.
11.6 All Service Agent charges plus an administration fee of £15 will be invoiced to the consumer in the event of the consumer refusing the repair or the product being found to be working to the manufacturers specifications.
11.7 Customer services will contact you and provide you with a returns address and reference number for annotation on the packaging of the unit.
12. Returned Goods
13.1 The Distance Selling Regulations 2000 state that you are required to send notice of cancellation in writing or another durable medium, up to seven working days after the day of receipt. If sent by e-mail, this must be from the e-mail address used to place the original order. Please state your name, customer account, the invoice number and reason for cancellation of the goods. A telephone call is not enough to constitute cancellation.
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